Returns

Returns & Cancellations

We do not accept routine product returns. Refusing delivery does not constitute a return; customers remain responsible for the cost of the product.

Cancellation Requests

Contact WFS immediately at help@webfoodstore.com with your order number. Our Terms of Service provide a 3–5 hour cancellation window after an order is placed. After that window, orders are transmitted to the warehouse and cannot be canceled, modified, or intercepted, even if they have not shipped.

Damaged shipments can be refunded with appropriate documentation of the damage (photos, description of damage). If there is an issue with your order please contact our customer service team at help@webfoodstore.com.

Special Order items are non-returnable.

Note: Use caution when ordering candies and chocolates during extremely hot days of the summer. The Warehouse does try to take precautions like adding ice packs to those type of products, which can help prevent melting on hot days but it's not guaranteed with ground shipping.

We ship to all 48 contiguous states and Washington DC. When your order ships, we ship dry goods to Hawaii and Alaska via Fed-Ex Standard or Frozen good via Fed-Ex two day both services will have an additional cost.

We can deliver to any physical address, either residential or commercial. We are unable to deliver to P.O. boxes.

When your order is ready to ship you will receive an email with tracking information and another once delivered. 

Temperature controlled items such as refrigerated or frozen are packed with enough dry ice to keep your product at the right temperature until you receive it. Immediately upon receiving your delivery please place in refrigerator or freezer. Note dry ice dissipates during shipping products can shift around.

Most orders ship the same day or next business day. Availability, holidays, specialty items, and special orders can require additional processing time. Frozen and refrigerated items ship Monday through Wednesday only via FedEx 2-Day service. Dispatch estimates are not delivery guarantees.

Specialty items typically ship within 7 business days from the time your order is placed.

Special Order items typically take 2-3 weeks before they are available to ship and our customer service team with provide you of this ETA when order is placed.

We ship from 14 distribution centers Nationally, Illinois being the primary facility. Transits times vary however are typically between 1-4 business days. Tracking information will be emailed to you once your order is ready to ship. Please know times listed are estimated and subject to change due to availability and Holidays.

Shipping costs are calculated by dimensional weight, the weight of the package and dimensions. An estimated shipping charge is displayed before you confirm the order. Actual charges may vary; see the Shipping Policy for adjustments and additional delivery-service charges.