FAQs
Managing Your Account
Q: What are the benefits of creating a registered account?
The My Account section of webfoodstore.com can be used for a variety of things such as:
Changing your user information
Checking a current order's status
Viewing past orders
Rapid Re-Order products by adding a previous order to your account
Update your billing and shipping information.
Q: How do I register for an account?
1. Click the My Account button located in the top right side of our homepage.
2. Click the Register button on the right side of the page.
3. Fill out each line thoroughly and submit your registration.
4. An email verification will be sent to your inbox, be sure to fill it out.
Q: How do I Access My Account?
To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.
Q: How do I change my user information?
1. Click the My Account
2. Log into your registered account.
3. Once you are logged in, a page will prompt you with your information to save any changes necessary.
Q: I forget my password. How can I retrieve it?
You can visit the Recover Password link on the Login Page to have an email sent to you to reset your password. Once the Email is received, click the link, and update your account with a new password.
Q: How do I contact a Customer Service Specialist For More Help?
Our Customer Service Specialists are available from 8:30 a.m. to 5:30 p.m Monday through Friday.
We can be reached by e-mail help@webfoodstore.com
Q: What is your phone number?
Check out our Contact Us Page for all of our forms of Contact.
Q: Is my information safe?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. When collected sensitive information (such as credit card data) occurs, that information is encrypted and transmitted to a secure payment gateway.
View our Privacy Policy here for more details
Q: What does Webfoodstore do to ensure my security while shopping online?
We use HTTPS methods which are encrypted in-transit to safeguard your personal information. This site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information.
Q: Why do I need to have Cookies enabled to shop on your site?
We require that you allow cookies to have a more fluid and effective shopping experience. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. On our site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled.
Shopping With Us
Q: Do you have a store location I can visit?
We are currently an online company only. We do not have any store locations.
Q: Do you sell to individuals or only to businesses?
We sell to both Individuals and Businesses, however our products are tailored to businesses and warranties on commercial equipment may be voided if purchased for residential use.
Q: Do you sell used equipment?
No, We do not sell used equipment.
Q: Is there a minimum order requirement to purchase from your site?
There is no minimum order requirement to purchase from our site.
Q: Are there any coupons or additional discounts available?
We occasionally offer sales and coupon codes on specific products.
Q: Where do I sign up to receive Email Promotions?
Our Members receive email specials, promotions, coupons and buyers guides. Click here to sign up and enjoy the tips and savings!
Q: How do I get to my cart?
To enter your cart page, click on the "My Cart" button located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to it via the item's page.
Q: How do I add items to my shopping cart?
After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button.
Q: How do I update quantities and/or delete items from my cart?
To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product's line. Changing a product to 0 will delete the product from the cart automatically.
Placing, Modifying and Tracking Orders
Q: How do I place an order?
1. When you're ready to check out, click the “My Cart” button in the upper right hand corner of the page. A drop down will appear where you select checkout.
2. At this point you may select to log into your account, create a new account, or checkout as a guest where you will enter your shipping and billing information.
Make it a little easier the next time you visit us and create an account. That will also unlock any add to cart savings.
3. Check the items in your cart and if you need to adjust the quantities, go ahead, it's okay to add more.
4. From the shopping cart you may also notice that we have multiple ‘alternative' ways to checkout, including:
Checkout using a Credit Card. Domestic and International Cards are accepted
PayPal which will link you to access your PayPal user account and information.
Q: Can I add to or modify my order?
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.
Q: Can I cancel my order?
Once your order is placed, there is no guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible at help@webfoodstore.com
Q: How will I receive updates about my order?
Our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.