Terms of Service

WEBFOODSTORE.COM

 

GENERAL OVERVIEW

By accessing and placing an order through WebFoodStore.com, you agree to the following Terms of Service. These terms are designed to ensure transparency, efficiency, and product safety for all customers.

RETURNS & FOOD SAFETY POLICY

Due to strict food safety regulations, all food sales are final.

  • We do not accept returns, exchanges, or refunds on any food products, including unopened items
  • Refusal of delivery does not constitute a return
  • Customers remain responsible for the full cost of refused or undeliverable shipments

If there is an issue with your order, please contact our customer service team and we will review and assist where appropriate.

 

FROZEN & REFRIGERATED SHIPPING POLICY

To maintain product quality and safety:

  • Frozen and refrigerated items ship Monday through Wednesday only
  • Orders ship via FedEx 2-Day service (not Standard Ground)
  • Upon shipment, delivery typically occurs within 1 – 2 business days

Products are packed with dry ice and insulation to maintain a proper safe temperature during transit.

👉 IMPORTANT:

  • Dry ice naturally dissipates during shipping
  • Items may shift during transit
  • Slight thawing or softness does not indicate spoilage and does not qualify for a refund, This is normal with dry ice shipping.

Customers must immediately refrigerate or freeze products upon delivery.

 

ORDER PROCESSING & CANCELLATIONS

  • Orders are processed quickly after being placed
  • A 3 – 5 hour cancellation window is provided

After this window:

👉 Orders are automatically transmitted to our warehouse
👉 Orders cannot be canceled, modified, or intercepted

This applies even if the order has not yet shipped.

 

PRODUCT AVAILABILITY & MANUFACTURER CHANGES

We work directly with manufacturers and distributors.

Due to supply chain updates:

  • Products may be updated, discontinued, or rebranded
  • Packaging, labeling, and product names may change without notice

👉 The product you receive may differ in appearance but will be the same or equivalent product currently supplied by the manufacturer

 

PRODUCT IMAGES & DESCRIPTIONS

  • Images are for reference only
  • Packaging and labeling may vary
  • Customers are responsible for reviewing product descriptions before purchasing

We strive for accuracy, but manufacturer updates may not always be immediately reflected on the website.

 

ORDER CONFIRMATION & SUBSTITUTIONS

Once an order is placed, you will receive a confirmation email.

In certain situations:

👉 Equivalent products may be fulfilled without prior notice when manufacturers update or replace items

 

SHIPPING & DELIVERY

  • We ship to all 48 contiguous U.S. states and Washington, DC
  • Alaska and Hawaii ship via FedEx 2-Day only
  • We do not ship to P.O. Boxes

Shipping costs are calculated at checkout based on weight, dimensions, and destination.

Delivery timeframes are estimates and may be affected by weather, carrier delays, or other external factors.

 

DELIVERY LIABILITY

👉 Once a package is marked as delivered by the carrier, WebFoodStore is not responsible for lost or stolen packages

We recommend shipping to a secure location whenever possible.

 

TRACKING INFORMATION

Tracking details will be sent via email once available.

Please note:

  • Tracking updates may be delayed
  • Some shipments may already be in transit before tracking becomes active

 

DELAY, DAMAGE & CLAIMS POLICY

We are not responsible for delays caused by carriers, weather, or external factors.

If your order arrives damaged:

  • Contact us within 24 hours of delivery
  • Provide photos of the product and packaging

Claims submitted after this period may not be eligible for review.

 

PAYMENT TERMS

We accept:

  • Visa, MasterCard, American Express, Discover
  • ACH, Shop, PayPal, Google Pay, Venmo, wire transfers, and checks

Orders paid via check or ACH will be processed only after funds clear.

 

PRICING & AVAILABILITY DISCLAIMER

Prices, availability, and shipping costs are subject to change without notice.

We reserve the right to cancel or adjust orders due to errors or supplier changes.

 

HUMAN ERROR DISCLAIMER

While we strive for accuracy:

  • Errors in product listings, pricing, or descriptions may occur
  • We reserve the right to correct any errors at any time

 

LIMITATION OF LIABILITY

WebFoodStore is not liable for:

  • Carrier delays or delivery issues
  • Manufacturer product or packaging changes
  • Orders placed incorrectly by customers

 

CHARGEBACK POLICY

We are committed to resolving any issues quickly and professionally.

We kindly ask that customers contact us directly before initiating a chargeback, as most concerns can be resolved much faster through our customer service team.

👉 IMPORTANT:

  • Once a chargeback is initiated through your bank, we are no longer able to issue a direct refund
  • The chargeback process is handled by financial institutions and may take several weeks or months to be resolved
  • During this time, the transaction remains under review and cannot be adjusted by our team

For this reason, we strongly encourage customers to reach out first so we can provide a faster and more efficient resolution.

👉 Filing a chargeback without first attempting resolution may result in account restrictions or refusal of future service

 

SALES TAX

Sales tax is applied based on applicable state laws.

Customers are responsible for any required reporting in their jurisdiction.

 

PRIVACY POLICY

We respect your privacy.

  • We do not sell or rent personal information
  • Information is used only to process orders and provide customer service

We may use cookies and remarketing tools (such as Google Ads) to improve user experience.

 

RIGHT TO MODIFY TERMS

WebFoodStore reserves the right to update these Terms of Service at any time without prior notice.